Support & refunds

How can we help?

Email us for setup help, product questions, feedback or a refund request.

Email support

You can also copy patrick@hirelogixlabs.com into your email service. The button opens your email app; send your message there.

For setup or refresh help

Include your workbook name, Excel edition, selected role or market, and any message in Refresh Details. A screenshot can help. Please do not send your license key or candidate personal information.

First time opening the file? Choose Enable Editing and then Enable Content if prompted for a trusted intelligence workbook. Recruiting Dashboard does not require external refresh. Review Excel requirements and setup guidance.

30-day money-back guarantee

Try Hire Logix with your recruiting workflow. If the product isn’t right for you, email patrick@hirelogixlabs.com within 30 days of purchase for a full refund. Include your purchase email or order number so we can locate your order. This applies to individual products and the bundle.

Need help getting started? We’re happy to help, but troubleshooting is not required to request a refund. Feedback is optional.

Website analytics & your choice

With your permission, we use Google Analytics to understand page visits, product interest, demo plays, completed previews and clicks to Gumroad. Analytics is optional: Google’s analytics script loads only after you choose Allow analytics. Declining does not affect our tools, preview or checkout.

We send page addresses without query strings, referring website names and the product involved. After you allow analytics, we also use approved campaign labels to understand which campaigns bring visitors. We keep those labels in this tab for up to 30 minutes and include them in links to our Gumroad products. Other URL parameters are not forwarded. Declining clears these saved labels and removes them from purchase links. We do not send license keys, preview selections, preview results, names or email addresses to Analytics. Google processes technical information about your browser and device. Advertising personalization is disabled.

Your preference is saved in this browser for 180 days. Use Analytics preferences in the footer to change it. Declining later stops future analytics collection; it does not erase data already collected. The preview’s saved result is separate from analytics. Read its data explanation beside the preview.

Checkout and payment are handled by Gumroad. Click measurement is best effort and can be blocked or interrupted. Checkout does not wait for analytics. A checkout click is not proof of purchase. For privacy questions, email patrick@hirelogixlabs.com. How Google uses information from sites that use its services.